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Great leadership means staying ahead of the curve, and the competition. It means mastering the right innovations for your business, and knowing the right people.

Designed exclusively for the top 100 owners, managing directors and general managers in contemporary travel, the Master Pass provides a tailored agenda for senior leaders to connect, share ideas and translate industry trends into tangible takeaways.

What's the format?

The L.E/Master Pass is centred around Tuesday’s Master Day programme, but you’ll also have full access to everything L.E/Miami has to offer throughout the week – from L.E/Open House on Monday to the Closing Party on Thursday night.
  • ROUNDTABLE SESSIONS
    What: Interactive, moderated discussions focused on specific challenges
    Aim: To think-tank solutions that can be applied to your business within the next year
  • INDUSTRY INSIGHTS
    What: Expert speakers delivering case studies of business success stories
    Aim: To give you valuable insights into what they did, why they did it and why it was successful
  • EXPERIENTIAL WORKSHOPS
    What: Speaker talks on creative travel trends followed by immersive group activities
    Aim: To put you in the mindset of the creative traveller

Speakers

Serdar Kutucu

As Chief Operating Officer at Design Hotels, Kutucu is an expert in transformative, boundary-pushing travel experiences. Since 2008, he’s played a vital role in shaping DH’s collection of 350 independent and design-driven member hotels – in over 60 countries. His experience driving strategic development and company evolution have landed him the role of CEO for SLOW, a global hospitality brand based in Berlin. He’ll transition into this role in April 2020. With an instinct for brand narrative and positioning, Kutucu has an expert eye for marketing, communications and consultancy, specialising in the travel industry.

  • COO, Design Hotels
Blake Danner

After more than 25 years in hospitality, Danner is an expert in business strategy, organisational growth and development. He worked with industry icon, Ian Schrager, for almost a decade, as Senior Vice President of Sales at Ian Schrager Hotels/Morgans Hotel Group. During his time as COO for Sydell Group, Danner helped create revolutionary hotel brands including NoMad, The Line and Freehand. Currently, Danner is COO of Proper Hospitality and has been named one of HSMAI’s ‘Top 25 Most Extraordinary Sales and Marketing Minds’.

  • COO, Proper Hospitality
Claire Murray

Currently working with trends intelligence brand, STYLUS, Murray is an experienced global trend consultant who specialises in strategy delivery. With an eye for spotting the next commercial trends, Murray is ahead of the game when it comes to bespoke research and strategic advice, and is seasoned in applying her insights across industries, from travel and hospitality to technology. Prior to STYLUS, Murray spent over 5 years at Omnicom, developing creative concepts for brands such as American Airlines and Pepsico. Her expertise on future market trends is second to none.

  • Advisory Strategist, STYLUS
Ben Pundole

An award-winning hospitality entrepreneur, Pundole's expertise has built him an impressive portfolio of boutique hotels. After an introduction to Ian Schrager – through Madonna no less – Pundole quickly became a known industry expert, and now holds the Vice President Brand Experience title for EDITION Hotel Group. Pundole holds unparalleled knowledge of social media, PR and marketing in the context of hotels, restaurants and nightclubs. Most recently, he’s been recognised for his efforts to support sustainability, by launching the campaign to remove single-use plastic from the hotel industry: Stay Plastic Free.

  • Vice President Brand Experience, EDITION Hotels

Thierry Teyssier

With a background in theatre direction and event production, Teyssier has a unique ability to add a creative touch to hospitality. His impressive portfolio boasts progressive luxury establishments such as Dar Ahlam, in Morocco, ‘modern-day caravan’, La Route du Sud, in Southern Morocco, and ‘wandering hotel’ 700,000 heures – the concept hotel that changes location every six months. Teyssier has expert knowledge in brand storytelling and local culture. His focus is on making the hospitality industry beneficial to the local communities enabling it.

  • Founder, 700'000 Heures
Isolde Brielmaier

Isolde Brielmaier is The International Centre for Photography’s Curator-at-Large, and a professor of Critical Studies at NYU’s Tisch School of the Arts. Working closely with artists, Brielmaier advises on a range of global cultural projects, bringing brands unparalleled knowledge on strategy, cultural events, partnerships and more. She’s developed a range of cultural platforms for impressive brands such as Gucci, Coach, New Wave Art Weekend and Versace. Brielmaier has held senior posts at the Guggenheim Museum, the Bronx Museum of Art and SCAD Museum of Art, and her commitment to global women’s rights has led her to serve on the board of trustees for the Women’s Prison Association.

  • Curator and Cultural Strategist
Harsha Chanrai

Chanrai is the founder of Saira Hospitality, the non-profit working to connect hotels and local communities through education. After years of working with international hotel brands, Chanrai’s expertise lies in consulting luxury hotels on creating bespoke pop-up schools to both educate and empower local communities, whilst helping to increase employment rates by providing local talent to hotels. A true visionary within the luxury space, Chanrai’s upbringing in London and work across the world has given her a global eye for combining hospitality with valuable education.

  • Founder & CEO, Saira Hospitality
Rami Fustok

An expert in otherworldly experiences, Beirut-born Londoner, Rami Fustok, is the owner and mastermind behind the award-winning hotel, The Mandrake. In the heart of London’s Fitzrovia, The Mandrake is an exceptional demonstration of Fustok’s ability to merge the urban with the surreal, creating an alternate reality and sensual space, with the guest’s experience taking centre-stage. His visionary approach, artistic background, and passion for creating truly unique and immersive concepts, keep him pushing the boundaries of contemporary travel.

  • Owner, The Mandrake

Daniel del Olmo

Striving to enrich guests’ lives through positive hotel experiences, del Olmo is a passionate hotel leader with years of expert knowledge to share. As President of Sage Hotel Management, del Olmo’s expertise lies in growing hospitality brands and nurturing successful partnerships, authentic hospitality innovation and meaningful business growth on a global scale. Previously at the helm of 140 award-winning nightclub and restaurant brands, including The Bazaar by José Andrés and Michael Schwartz’s Fi’lia, del Olmo was recently named one of the most influential restaurant CEOs by Nation’s Restaurant.

  • Head of Hotels, Habitas / President, Sage Hotel Management
Eric Jafari

An expert in real estate, Jafari is one of the original co-founders of Locke Hotels. His knowledge spans acquisitions, asset management, construction, design, investment finance, and planning. He’s previously served as Managing Director of Union Hanover Securities, where he founded Urban Villa, subsequently overseeing a £500m hotel development platform. His passion for travel, food and wine stem from his nomadic upbringing – born in Los Angeles, raised in Paris and now living in London.

  • Co-Founder & Creative Director, Locke Hotels
Mark Somen

Having grown up in Kenya, studied in England and worked in the United States, Somen’s experience spans the global hospitality industry. An expert in new concept development, openings and operations management for hotels, he’s worked alongside Nick Jones as Director of Operations of North America for Soho House, overseeing locations in Miami, New York, Los Angeles and West Hollywood. After returning to Kenya in 2009, Somen took the position of General Manager at Tribe Hotel, before partnering with Yvette Jong at Craft House LLC and spending 2 years consulting on the opening of The Conduit – a private members’ club committed to building community around positive social change. Somen is now The Conduit’s CEO and sits on various boards within conservation, health and education; he is also an advisor to A Plastic Planet.

  • CEO, The Conduit
Terrence the Teacher

World-renowned Clinical Hypnotherapist and Mindfulness Wellbeing expert, Terrence the Teacher, brings a breath of calm to L.E/Master Pass. A go-to meditation guru for the world’s leading influencers, Terrence the Teacher currently holds a residency in The Wellness Clinic at London’s Harrods and writes a leading column for Harrods Man magazine. Trained in Neuro-Linguistics under Dr. Richard Bandler, he has created several chart-topping wellness and meditation apps and has collaborated with top brands such as Great Ormond Street Hospital, Soho House Group and Amanda Wakeley Private Members Club.

  • Clinical Hypnotherapist and Mindfulness Wellbeing Expert

Tansy Kaschak

An expert in social responsibility, Brazilian-Italian journalist, artist and activist, Tansy Kaschak, ignites meaningful – and essential – conversations on environmental travel. An innovative leader and global consultant, Kaschak informs businesses how to tackle both ecological and social urgencies, focusing on actionable, purpose-driven insights. With her journalistic portfolio spanning the pages of Condé Nast Traveller, Vogue and GQ, Kaschak is currently the Sustainability Editor for award-winning travel and culture website, A Hotel Life.

  • Journalist, Artist, Activist
Javier Egipciaco

With 20 years’ experience in the hospitality industry, Senior Vice President and Managing Director, Javier Egipciaco, brings his operations expertise to L.E/Master Pass. Currently managing operations at each of Arlo’s award-winning locations, Egipciaco started his career with Park Hyatt, before becoming Corporate Director of Operations for Hersha Hospitality’s Independent Hotels Collection. While at Hersha, he specialised in the development and implementation of brand-wide initiatives for HHM’s curated portfolio.

  • Senior Vice President and Managing Director, Arlo Hotels
Matt Turner

As Editor-in-Chief of international media brand, Sleeper, Matt Turner’s expertise sprawls both publishing and hospitality. Currently overseeing the strategic direction of Sleeper’s three titles – Sleeper, Supper and Starboard – Turner has expanded the brand’s portfolio, founding both AHEAD – the global awards platform – and Sleepover – a nomadic networking event for the industry’s most innovative. A seasoned speaker and travel advocate, Turner has spoken at London Design Festival and BDNY; his written works have appeared in the UK’s top news outlets, including The Guardian, The Financial Times and The Telegraph.

  • Editor-in-Chief, Sleeper

More trailblazers coming soon.

SESSIONS

01 / 10

KEYNOTE: ARE YOU READY FOR THE FUTURE TRAVELLER?

Serdar Kutucu, CEO, Slow Hospitality

How are global trends impacting the travel industry?

In our opening keynote, Serdar Kutucu explores how brands have reacted to environmentally and socially responsible movements, digital innovation, and travellers’ increasing need to escape the pressures of working life. We’ll assess how travel trends have evolved in the last 20 years and discuss strategies for navigating changes in our sector in the months and years to come. Learn how to accommodate the future traveller and remain at the forefront of contemporary travel.

KEYNOTE: THE CIRCLE OF LIFE(STYLE TRAVEL)

Claire Murray, Senior Advisory Strategist, STYLUS

In our second keynote, Claire Murray explores two important aspects of the ever-evolving travel landscape: inclusivity and personalisation.

Learn how to steer your business as we dive into shifting lifestyles, ‘mass niche audiences’, underserved consumer groups and opportunities available to travellers at different life stages.

PURPOSE PANEL: THE ACTIVIST TRAVELLER: IS YOUR BRAND (IN)CREDIBLE?

Thierry Teyssier, Founder, 700,000heures
Mark Somen, CEO, The Conduit
Moderated by: Tansy Kashcak, Journalist, Artist & Activist

Substantiating credible brand purpose that changes guest perspectives is no easy task.

Now, more than ever, brands must respond to the many travellers incorporating socially and environmentally responsible practices into their daily lives. Hear unique stories from those who have embraced – and successfully applied – purpose-led business values, and learn how to implement small changes with major impact.

THE GLOBAL NOMAD: DISRUPTING THE STATUS QUO

Josh Wyatt, CEO, NeueHouse
Rami Fustok, Owner, The Mandrake
Moderated by: Isolde Brielmaier, Executive Director Arts & Culture, Westfield World Trade Center & NYU Professor

Why do things the expected way?

In this ‘fireside chat’ with Rami Fustok and Josh Wyatt, we’ll gain insight into the extraordinary minds of two visionary thinkers. Both Fustok and Wyatt successfully cater to the Global Nomad, with loyal followings curated through highly immersive cultural programming. Discover how these innovators have created niche communities that perfectly align with their purposes and identities.

THE GUIDED MEDITATION: READY FOR ZEN?

Terrence the Teacher

As a leader in contemporary travel, there’s no doubt you’ve experienced stress and fatigue at some point in your successful career.

Join legendary guru, Terrence the Teacher, as he helps us discover the power of the subconscious mind. Experience instant relaxation through physical exploration of the Alpha state and discover how meditation can improve your business as you visualise your goals.

HIPSTER TRAVEL: EMPOWER LOCAL, BUILD UNIQUE

Eric Jafari, Co-Founder, Locke Hotels & Chief Development Officer, Edyn

‘Hipster’ isn’t a trend – it’s an evergreen mindset – and travellers within this demographic are creative, eco-conscious and eager to experience the authenticity…

of local cultures when they travel to new places.In this session, Eric Jafari shares how he integrates local partners within his business strategy, forging unique ecosystems that benefit the immediate community, while giving travellers a glimpse of local living.

THE REVERSE PRESS CONFERENCE

Matt Turner, Editor in Chief, Sleeper Magazine
Ben Pundole, VP of Brand Experience, EDITION Hotels
Blake Danner, COO, Proper Hospitality

A chance for you to ask our industry experts their opinions and advice on the topics most important to you.

Solidify your learnings from the day and start applying them to your business right away.

HOW TO ACCOMMODATE THE PLANT-BASED TRAVELLER

Javier Egipciaco, Senior Vice President and Managing Director, Arlo Hotels
Gary Wallach, Food & Beverage Director, Arlo Hotels

Current lifestyle travellers are committed to living their best lives…

in a way that doesn’t negatively impact the planet or their surrounding communities, and brands need to be responsive to the rise in meat-free, sustainable dining. Discover how – and importantly, why – you should cater to the plant-based traveller and enjoy some tasty takeaways.

THE REAL DEAL: PERFECT IS BORING.

Studio Black Tomato

How do your guests describe your brand? Does this description differ from your own? It might be time to be a little braver – and a lot more honest – with your audience.

In this interactive session, explore alternative ways to describe your brand with relatable language that provides a memorable guest experience.

PURPOSE BEYOND THE PAYCHECK: THE KEY TO STAFF RETENTION

Daniel del Tolmo, Head of Hotels, Habitas & President, Sage Hospitality / Harsha Chanrai, CEO, Saira Hospiality / Erin Muscatelli, Lead Consultant, Saira Hospitality

Opening a new property? Your staff members are key to the success of your site.

In this session, discover how to cultivate a purpose-led environment that incorporates the local community, attracts – and retains – the best local talent, and elevates meaningful guest experiences through transparency and communication.

Monday

12:00 – 20:00
L.E/Open House
Spend the day mingling with the collective at Delano South Beach, one of Miami’s most iconic properties. Partake in master classes, enjoy hands-on workshops and launch into insightful pool-side conversations. Open House gives you the chance to meet up with your fellow rebels while you float between interactive activations in beach bungalows and enjoy hosted sips and snacks.
19:00 – 22:00
L.E/Master cocktail reception

Tuesday

09:00 – 17:15
L.E/Master Day
20:00 – 23:00
Official L.E/Miami Opening Party hosted by W Hotels Worldwide at W South Beach

Wednesday

07:30 – 08:15
Workout by the Waves c/o Menin Hospitality OR Morning Meditation c/o The Standard Hotels
09:30 – 13:00
Access to marketplace
13:00 – 14:45
L.E/Master Lunch
15:00 – 18:15
Access to marketplace

Thursday

07:30 – 08:15
Workout by the Waves c/o Menin Hospitality OR Morning Meditation c/o The Standard Hotels
09:30 – 16:50
Access to marketplace
21:00
Official L.E/Miami Closing Party

Presented in partnership with:

Ready to master your industry? Talk to our team.